Support
Answers to common questions. If you don't find yours, write to us.
Contact
Email [email protected]. Please include your device model, the Katos version (shown in Settings) and what happened. Never send us your provider's password.
Frequently asked questions
Where do I get channels?
From an IPTV provider you subscribe to. Katos is only the player; it does not sell or include any channels or subscriptions.
How do I sign in?
Enter the server address, username and password your provider gave you. If you have an M3U link instead, paste the whole link into the server field and Katos reads the rest from it. On Android TV and Apple TV you can also scan the code on the screen and type the details on your phone.
Can I try Katos without a subscription?
Yes. Type demo in the server field and leave the rest empty. You get a complete, offline demo catalogue with fictional channels, films and series, and free test videos.
A channel won't play or keeps buffering.
Many subscriptions allow only one stream at a time. Stop playback on your other devices and wait a minute before trying again. If one quality keeps buffering, open the player's quality menu and pick another feed of the same channel.
The guide is empty or the times are wrong.
Guide data comes from your provider and from public guide sources, and some channels have no guide at all. Open Settings, then TV Guide, and use Refresh now to download the latest guide.
Why don't I see a match in Today's Matches?
Katos lists a match only when one of your channels shows it in the guide. If your provider's guide doesn't include the broadcast, the match can't be matched to a channel.
How do I change the language?
Settings, then Language. Katos speaks English, Türkçe, العربية, Français, Español, Português, Deutsch, Italiano and Nederlands.
How do I delete my data?
Everything is on your device. Clear watch history in Settings, sign out to remove your account, or uninstall Katos to remove everything. We hold nothing about you on our side.